Department of Housing – Ministerial Guidelines
November 2007 – Water Usage Charging Policy
Intent of Policy
The Department wants to make better use of the money it currently spends on
water usage in public housing. With the money it saves, the Department will be
able to improve or acquire public housing properties. In addition, the policy is
designed to impact positively on environmental concerns by encouraging water
conservation and reducing water usage.
Each time the Department adjusts a tenant’s actual water charges, the
Department will advise the tenant in writing of the following:
• The start and end dates of the relevant water authority billing period
• The meter reading at the start and end dates of the relevant billing period
• The number of kilolitres of water used during the relevant billing period
• The dollar amount of water usage charged by the water authority for the
relevant billing period
• The adjustment amount calculated (credit/debit)
• The amount of the adjusted actual water charge to be paid by the tenant
• The date when the adjusted actual water charge
is to start.
The Department will not need to provide an additional water usage
allowance where the water provider is already providing that allowance, as it will
be passed onto the tenant when the Department processes the bill for that
If a tenant has concerns over an aspect of their water usage charge, they are first
encouraged to speak to their client service officer to seek a resolution of those
concerns. For example, a tenant may want to talk to their client service officer
• Perceived errors in the application of the percentage water charge to the
tenant’s actual rent
• The Department’s calculation of the adjusted actual water charges
• Delay in the Department repairing a water leak on the property side of the
meter where the tenant has informed the Department of that leak
• Water meter readings
• Whether they should be exempt from water charges.
If an issue is not resolved, and the tenant believes the Department has not
applied the water charging policy correctly or fairly, then the tenant may appeal to
the Department. See Policy: Appeals of Departmental Decisions EST0015A .
Note however, the Department has a legal right to charge tenants for water and
that the Consumer, Trader and Tenancy Tribunal ultimately determine disputes
between the Department and a tenant relating to the non-payment of water usage
According to the WHO, each human being requires a bare minimum
of 20 litres of fresh water per day for basic hygiene;
this equals 7.3 cubic metres (about 255 ft3) per person, per year.
Based on the availability, access and development of water supplies,
the specific usage figures vary widely from country to country,
with developed nations having existing systems to treat water for
human consumption, and deliver it to every home.
Ie 20 x 365 =7300litres p/a for individuals be for any excess water
charges could apply
Wednesday, 27 June 2012
Murray-Darling rally to
take place in Griffith today
Alan Jones speaks with Katrina Hodgkinson and Paul Pieriotti about the rally in Grifffith today.
they give away 3 Sydney Harbour fulls of water away to Forigners,.. Huh
thats enough water for your and my families life time water usage, but be voluntarily compliant to socialist fabian requests andf youll be Fine Yeah Right you may but what about your childrens children??
- Public housing tenants asked to move out (anniemonline.wordpress.com)
- Landlords could face unpaid water bills (simplelandlordsinsurance.com)
- $9,000 water bill has Buckhead woman at a loss (ajc.com)
- Some Public Housing Tenants Say Possible Rent Hike Is ‘Class Warfare’ (wnyc.org)
- Renter Beware: Think Twice Before Having a Bank as Your Landlord (blogs.lawyers.com)
- Flegg examines public housing ‘crisis’ (bigpondnews.com)